Get in touch and let's start something
great together

Whether you are browsing our product offering, already own any of our products, or are just
hunting for particular documentation or software, we're here to help.

Talk to one of our team members

Get answers from one of our local experts on questions about anything, be it an issue you're experiencing or your order.

Get an immediate response

Do you have a question that needs an immediate answer?
Reach out to us direct and we'll do what we can to help.

AMERICAS SUPPORT

  • Phone:
    1.800.346.3119 (Mon-Fri, 7a-5:30p)
  • Office:
    707 Dayton Road PO Box 1040
    Ottawa, IL 61350

EUROPE/MIDDLE EAST/AFRICA SUPPORT

  • Phone:
    353.91.792444
  • Office:
    Westlink Commercial Park
    Oranmore, CO. Galway, Ireland

ASIA/PACIFIC SUPPORT

  • Phone:
    +886-2-2792-7818 #1299 (Mon-Fri, 9a-5:30p)

Get the right person the first time

Do you want to make sure you're getting the right information and the right person the first time? Then have us reach out to you.

Access our cellular router support portal

If you have an existing technical support ticket, click below to proceed. For new support issues, please use the form above as this portal is only supporting existing tickets.

Go to Cellular Support Portal

Get Documentation and Software

Products & Support Software

Product Datasheet User's Guide Certificates Firmware Software
Cellular and Wired
SmartFlex (Spectre v3 LTE – ERT)
SmartStart
SmartMotion
ER75i v2
UR5i v2 Libratum
LR77 v2 Libratum
UR5i v2
LR77 v2
XR5i v2 E
XR5i v2 F
Support Software for Cellular and Wired routers
SmartCluster
R-SeeNet
MBUS Easy CME8i
GSM key GSMAdmin
GSM/JAVA Communicator CGK5 ModemWin
GPRS modem CGU 04i ModemWin
Datalogger DA4 ModemWin
CDA 70 ModemWin
CDX 800 ModemWin
ModemWin ModemWin
I/O modules CIO ModemWin
Archive
UR5
UR5 v2
UR5i
XR5i
ER75
CDL400/800
Expander CDE7
CME8 ModemWin
ER75i
UCR11 v2
CR10 v2
Bivias v2

 

User Modules & Custom Applications

User Module Name & Description Module Download Application Note
Enhance Hardware
Band Select – adjust the portfolio of frequency bands supported on the router
GPS - allows your router to provide location and time information in all weather
WM-BUS Concentrator – allows your router to receive messages from wireless M-BUS meters
Enhance Software
Captive Portal - provides on routers functioning as a standard Wi-Fi hotspot
Cumulocity - support of cloud-based subscription service
Daily Reboot - scheduled daily router reboot
Ethernet Port Detector - detect physical disconnection of an Ethernet cable and drop eth0 interface
File Uploader - synchronizing files between the router and a remote device
GPRS Configuration - set the same GPRS/UMTS parameters
HTTP Authentication - add the process of authentication to a server
HTTP Banner - allows user to embed information banner
Modem Bonding - allows you to induce a communication model between several Conel routers
NMAP - TCP and UDP scan
NTRIP Client - more accurate location via NTRIP protocol
Packet Splitter - allows duplication of data flow to more targets
pduSMS - sending SMS messages in PDU
Pinger - manually or automatically verify the functionality of the connection
PoSConf - send the content of the memory card to a remote FTP server
Send Report - sending of System log and Report files to specified email address
SSH client - SSH client
TCP SYN Keep-Alive - check TCP connection to specified IP address
Protocol ALPHA-MODBUS – communications protocol with Mitsubishi ALPHA
WoL Gateway - eavesdrop on communication on the specified UDP port
Protocol Conversion
AT Modem Emulator - implementation of emulation telephone modem behavior
DNP3 Outstation - implementation of DNP3 protocol
Easy VPN Client - provides secure (encrypted) connection LAN
pppGateway - allows the router to establish connection via PPP
Protocol ALPHA-MODBUS - communications protocol with Mitsubishi ALPHA
Protocol BGP - implementation of routing protocol
Protocol IEC 101-104 - implementation of conversion IEC101-104 protocols
Protocol IS-IS - allows your router to use IS-IS protocol
Protocol MODBUS-RTUMAP - periodically read stored values from the buffer
Protocol MODBUS-TCP2RTU - convert protocol MODBUS TCP to protocol MODBUS RTU
Protocol NHRP - implementation of dynamic Multipoint VPN
Protocol OSPF - OSPF routing protocol available
Protocol PIM-SM - Protocol Independent Multicast
Protocol RIP - RIP routing protocol
Protocol SuiteHT - implementation of SuiteHt protocol
SCEP Client - implementation of Cisco System's Simple Certificate Enrollment Protocol
Serial2TCP - allows connecting of the serial line device and TCP Server or Servers
Stunnel - allows the router to create an encrypted network tunnel
Transparent Mode - implementation of Transparent Mode
Security Enhancements
Advanced Security - ability to set the number of additional security features
Guest - restricts of configuration via the web interface
For Developers
Application programmer guide
Application guides - notes
Support of SNMP protocol